Case Study: Sacramento County achieves $2M+ annual savings and faster, more accurate citizen services with Tungsten Automation

Sacramento County Department of Human Assistance (DHA) Puts Benefits Delivery on the Fast Track

Sacramento County, which serves more than 1.4 million residents, faced a major operational challenge in its Department of Human Assistance: thousands of caseworkers handling millions of paper pages and roughly 1,000 different forms. Manual, paper-driven processes caused delays, errors and uneven workloads—sometimes threatening strict benefit timelines—and required shipping documents to a central hub that could take up to three days.

Working with partner Western Integrated Systems, the County digitized its files with Kofax Capture and Kofax Transformation, created a centralized service center and is extending capture to front-line staff using Kofax Front Office Server and some 150 capture stations. The changes automated classification and routing, cut an estimated $2 million a year in shipping/processing/storage costs, reduced document turnaround from days to minutes, improved page-level search and workload distribution, and sped delivery of services to citizens.

Sacramento County

Doug Kudlick

IT Manager