Case Study: European Bank achieves 88% faster KYC checks and thousands of hours saved with Tungsten Automation

Robots Reduce Compliance Tasks From Minutes to Seconds for European Bank

A major European bank serving retail, private and corporate clients was struggling to keep up with sharply rising anti‑money‑laundering and KYC regulatory demands. Its highly skilled analysts spent hours manually gathering customer data from internal systems and external sources, a slow, costly process that risked compliance and became unsustainable as volumes and complexity grew.

Working with Kofax (and implementation partner Infosys) the bank deployed Kofax RPA after a successful proof of concept; overnight robots now crawl internal databases and external sources (business registers, news, social media, PEP lists, etc.) to compile CDD/KYC reports for analysts. The automation cut data‑collection times by about 88% (from roughly 13 minutes to under 90 seconds on average), supports some 3,000 investigations weekly, saves thousands of person‑hours, improves investigation quality and auditability, and frees analysts to focus on higher‑value work.