Case Study: Regional US Bank achieves faster account openings and millions in cost savings with Tungsten Automation (Kofax TotalAgility)

Regional US Bank Goes Digital to Enhance The Customer Experience and Unlock Huge Cost Savings

A regional US bank with more than 1,200 branches needed to modernize back-end systems to meet rising customer expectations for faster, accurate service. Its in-branch account openings and credit applications relied on lengthy paper forms and couriered files to a central scanning center, causing days- or weeks-long delays and millions in annual shipping costs.

The bank implemented Kofax TotalAgility to decentralize document capture—letting branch staff scan documents at multifunction printers, automatically extract key data, and link content to a central repository, with analytics to monitor processing. The change delivers near-instant access to customer information, accelerates approvals, unifies multi-channel content, cuts courier costs by millions, and paves the way for e-signature and mobile banking services.