Case Study: Integrated Utility Company achieves automated, scalable invoice processing (millions/year with near‑flat staffing) with Tungsten Automation

Process Automation and Insight Allows Utility Company to Process 70% More Invoices without Adding Staff

This integrated utility supplies electricity and water to about 1 million retail customers and works with more than 15,000 specialist vendors. Facing tens of thousands of unique and frequently changing invoice formats, the company had outsourced accounts payable to cope with volume but lost visibility and control. A move to a centralized SAP ERP created the opportunity to bring AP back in-house and find a cost-effective, scalable way to process large invoice volumes.

The company deployed Kofax Capture, Transformation, Insight and Analytics to automate invoice onboarding, extract data from unstructured documents and feed it into SAP, while monitoring performance to continually improve workflows. The solution delivered faster, more accurate processing, enabled the team to reallocate staff to higher‑value tasks, and now handles millions of documents annually with staffing levels nearly flat—improving vendor payments, control and operational scalability.