Case Study: a large global pharmaceutical company improves knowledge management with Tungsten Automation Kofax Kapow

Pharmaceutical Company Uses RPA to Provide A Single Version of The Truth

A large global pharmaceutical company faced the challenge of having its critical technical process knowledge, comprising nearly two million documents, scattered across numerous disparate SharePoint sites and file shares. This led to inefficient searches, content duplication and significant operational delays, which risked multimillion-dollar losses. To consolidate this information and improve findability, the company turned to Tungsten Automation, selecting its Kofax Kapow software as a key component of its solution.

Tungsten Automation implemented a solution using Kofax Kapow as an automated workflow and content processing engine. This system worked alongside a semantic classification tool to locate, prioritize, classify and migrate all legacy content into a new, standardized knowledge platform. The results were substantial, reducing document processing costs from $4.00 to as low as $0.05 per document and improving overall resource utilization by an estimated 10% for over a thousand knowledge workers, with a payback on the investment expected in just 1.5 years.