Case Study: Pet Partners achieves faster, automated accounts payable — cutting invoice processing from weeks to days with Tungsten Automation

Pet Partners Automates AP Processes to Spur Grow Without Increasing Headcount

Pet Partners, a fast‑growing owner of 60 freestanding veterinary hospitals, faced an unsustainable accounts payable burden as it scaled—processing about 6,000 invoices monthly through manual scanning, PDF batching and data entry, which contributed to a 20‑day month‑end close and growing headcount pressure. The company needed a way to automate AP to support expansion without proportionally increasing staff.

Pet Partners implemented Kofax TotalAgility with Optima Global Solutions’ transcendAP, integrating intelligent capture, approval workflows and GL connectivity to Microsoft Dynamics GP plus Kofax Analytics for visibility. The automated hub reduced invoice cycle times from weeks to days, cut days‑payables‑outstanding, enabled one accountant to cover 25–30 hospitals (up from ~12), freed teams for value‑added analysis, and put the company on track for an 18‑month ROI while improving purchasing insight.

Pet Partners

John Schroeder

Chief Information Officer