Case Study: OSRAM SYLVANIA achieves seamless automated invoice processing and improved supplier self-service with Tungsten Automation

OSRAM SYLVANIA's Growing Online Supplier Portal Automates AP Processes and Frees Staff

OSRAM SYLVANIA, the North American arm of OSRAM AG and a leader in lighting solutions, processes 250,000 invoices annually (50,000 e‑invoices). Facing a tight four-month deadline to replace legacy AP workflow tools and a failed initial implementation, the finance team prioritized a supplier invoice portal to support vendors already submitting invoices electronically and to ensure a smooth migration.

They selected the SAP‑certified Kofax cloud AP automation and supplier portal, which now supports over 2,000 active vendor users and about 25 new supplier registrations per week. Suppliers enter invoices and track status online, reducing inquiry calls; PO-to-invoice “flip” enforces data integrity while non‑PO invoices are auto-routed for coding and approval in SAP. The solution freed AP staff for higher‑value work and has seen 16 seamless production updates since the October 2013 rollout.

Osram Sylvania

Rich Gilchrist

Process Manager of Finance and Controlling