Case Study: Old Dominion Freight Line achieves 400–500% accounts receivable productivity boost with Tungsten Automation

Old Dominion Freight Line - Customer Case Study

Old Dominion Freight Line (ODFL) is a leading less‑than‑truckload carrier with nationwide and international coverage and a 15,000‑person workforce. As remittance volumes grew, its mostly manual AR process—averaging about 400 remittances per hour—created weekend backlogs, delayed payment posting, extra customer inquiries and risked erroneous follow‑up invoices unless the company added more staff.

By deploying Perceptive Intelligent Capture integrated with AS400 and SAP, ODFL automated remittance ingestion and validation, processing about 70% of remittances through the system (with roughly 80% of those auto‑posted). Productivity jumped 400–500% (regularly up to ~2,000 remittances/hour), AR stayed current with real‑time cash visibility, shipments could be released sooner, customer service improved, and the company maintained AR staffing levels despite substantial business growth.

Old Dominion Freight Line

Ken Erdner

Vice President of Information Technology