Case Study: Neopost achieves 60% faster customer payment processing (2-hour turnaround) with Tungsten Automation

Neopost's Mailroom Automation Solution Speeds Check Processing by 80%

Neopost, a global leader in mailroom equipment and services, faced a bottleneck in its largely automated franking service: manual customer payment processing. Dedicated cashiers spent hours matching cheques and remittances to invoices, creating errors, suspense account delays and occasional halts to customer mail service, while paper-based records limited responses to customer queries.

Neopost partnered with DCS and deployed a digital mailroom using Neopost IM-75 hardware plus Kofax Capture, Kofax Transformation and DCS FileStore to scan, validate and route payments into SAP with automated business rules and bank-data matching. The result: customer payments now process in about 2 hours (down from up to 5), validation time fell by 60% (from 25 to 15 hours/week), exceptions and suspense balances declined, staff were freed for higher‑value work and customer service and archival searchability improved.

Neopost

Nicola Murray

Collections Manager