Case Study: Myhealth Medical Group achieves 100% invoice-processing accuracy and 30% AP workload reduction with Tungsten Automation

Myhealth Medical Group Supports Fast-Paced Growth with Accounts Payable Automation

Myhealth Medical Group operates 100 clinics across three eastern Australian states, serving about 1.2 million patients a year. Rapid expansion strained its back office: one FTE was processing roughly 1,500 invoices per month for 50 clinics using a basic scanning tool and manual data entry, which led to errors, occasional duplicate payments and limited visibility into group-wide cashflows.

To scale efficiently the organization implemented Microsoft Dynamics 365 with Kofax ReadSoft Online—deployed in two months with partner Topline Co—to automate invoice processing. The solution eliminated manual data entry, achieved 100% invoice-processing accuracy (no double payments), reduced AP workloads by 30%, scaled to ~2,000 invoices/month across ~100 clinics, saved around AUD 10,000 and provided a central dashboard for real-time invoice visibility.

Myhealth Medical Group

Ferdia Doherty

Financial Controller