Case Study: MSA Multi Serass achieves 95% document classification accuracy and saves four full-time equivalents with Tungsten Automation

MSA Multi Serass Saves the Equivalent Workload of Four Resources Using Kofax Claims Agility

MSA Multi Serass is an Italian claims-management leader handling over 70,000 claims a year with nearly 140 staff. Rapid growth drove up costs and exposed a bottleneck in labor‑intensive document recognition: the company must correctly identify many types of electronic and paper documents using around 40 classification parameters, but earlier market tools proved ineffective and threatened quality if processes were simplified.

MSA implemented Kofax Claims Agility™ with technical support from Kofax and partner CWS, completing calibration and tuning in a few months. The keyword‑based solution automatically scans, classifies and routes documents in real time; it now processes about 30,000 documents per month with a 95% classification success rate, saving the equivalent of four full‑time resources and improving processing quality and operational efficiency.

MSA Multi Serass

Giovanni Campus

General Manager