Case Study: Marginalen Bank cuts compliance costs and saves 16 hours/day with Tungsten Automation

Marginalen Bank Harnesses Automation to Shrink the Cost of Compliance

Marginalen Bank, a Stockholm-based digital bank serving 200,000 customers with 300 employees, faced rising costs and compliance risk because its know-your-customer (KYC) and due-diligence checks were manual and time-consuming. The bank also needed a faster way to respond to GDPR data requests and modernize onboarding and fraud prevention without slowing loan origination.

Working with Vipetech, Marginalen Bank deployed Kofax RPA to automate background and fraud checks (the robot reads HTML behind regulator lists) and other back-office tasks. The solution now automates 13 key processes—including anti-fraud checks, account applications and payroll—cutting manual effort by about 16 hours a day (netting roughly 8 hours after costs), reducing errors, freeing capacity equivalent to additional FTEs, and enabling faster, GDPR-ready reporting.

Marginalen Bank

Thomas Holmstrom

Solutions Manager