Case Study: KBC achieves digitized, efficient and transparent accounts payable with Tungsten Automation

KBC Digitizes Accounts Payable with Kofax Readsoft Process Director

KBC, a bank‑assurance group serving about 10 million customers across Belgium and Central Europe, processed over 90,000 invoices a year with roughly 15,000 users involved. Its accounts payable function faced paper‑dependent, opaque workflows after a move to the Czech Republic, causing high postal costs, lost or intercepted invoices, coding errors, fraud risk and unclear invoice status across languages and locations.

Working with Dynatos, KBC implemented Kofax ReadSoft in 11 months, adding OCR, SAP integration, three digital intake channels, workflow approvals and a compliant archive. The result: invoices are immediately digitized, coded and tracked end‑to‑end, reducing errors and duplicates, enabling electronic approvals, cutting postal costs and carbon footprint, improving supplier satisfaction and allowing KBC to meet payment terms and capture early‑payment discounts.

KBC

Bart De Backer

SAP Logistics & Finance Lead Analyst