Case Study: Hiroshima Bank saves ~20,000 hours annually and accelerates digital transformation with Tungsten Automation

Japanese Bank Accelerates Business Process Re-Engineering and Digital Transformation With Automation From Kofax

Hiroshima Bank, a regional Japanese bank founded in 1878 with 151 domestic branches, faced a shrinking workforce, persistently low interest rates and new competitors entering financial services, alongside rapidly changing customer behavior. In its 2017 medium-term plan the bank prioritized workstyle innovation, digital transformation and operational efficiency to reform business models and improve the customer experience.

The bank chose Kofax RPA for its Japanese support, server-based licensing and no-code UI, deploying 30 robots across roughly 30 operations. Automation saved about 20,000 hours annually, cut manual tasks in central administration and audit, freed staff to deliver higher‑value customer services and accelerated Hiroshima Bank’s digital transformation.

Hiroshima Bank

Kazuma Yabuki

Director, Digital Strategy Department