Case Study: Transportation and Logistic Service Provider improves delivery scheduling and automation efficiency with Tungsten Automation

Intelligent automation provides huge opportunities for transportation and logistics providers to slash costs and compete effectively

The customer, a transportation and logistic service provider, partnered with vendor Tungsten Automation (formerly Kofax) to address operational challenges. They needed to automate complex logistics processes, including shipment tracking, delivery scheduling, and data entry, which were manual, time-consuming, and prone to error, threatening to increase costs and hinder growth.

Tungsten Automation implemented its intelligent automation and RPA solutions to streamline the provider's backend operations. This integration automated data collection from various sources, significantly accelerating processes like booking delivery appointments and managing proof of deliveries. The results were substantial, including an 83% faster scheduling time, a 25% increase in weekly appointments without adding staff, and the ability to launch new automation bots in just 24 hours, all contributing to a strong return on investment.