Case Study: Large European Bank achieves 12,000 hours saved and $1.7M annual savings with Tungsten Automation (Kofax RPA)

Infosys Helps a Large European Bank Unlock New Efficiencies Across Three Lines of Business with Kofax RPA

Infosys, a global leader in digital services and consulting, partnered with a large European bank that was struggling with labor‑intensive, manual processes across fraud prevention, cloud migration and end‑of‑quarter document collation. Rising volumes and tight timelines meant staff were spending excessive time on routine tasks, risking customer responsiveness, migration deadlines and audit accuracy.

Infosys implemented Kofax RPA robots to automate nine fraud‑monitoring tasks, migrate an 18 TB repository to the cloud while preserving metadata, and centralize document collation for audits. The automation cut more than 12,000 manual hours annually in fraud workflows, saved about $1.7 million a year on cloud migration, and made auditing 83% faster—reducing costs, improving security and freeing staff for higher‑value work.