Case Study: Goldsmith Williams achieves automation of 1.6 million documents and £500k+ annual savings with Tungsten Automation

Goldsmith Williams Solicitors Automates 1.6 Million Legal Documents Per Year

Goldsmith Williams Solicitors, a Liverpool‑based law firm with 25 years’ experience and more than 240 staff, was dealing with a deluge of paper—over 8,500 pages of mail daily (about 1.6 million legal documents a year). Manual sorting, distribution, data entry and retrieval were time‑consuming, error‑prone and harming productivity and service levels, so the firm sought a robust business process automation solution.

Working with Capital Capture, Goldsmith Williams deployed Kofax Capture and Kofax Transformation to automatically classify, extract and index incoming documents into its case management system and GWLive client portal. The automated workflows delivered faster access and 24/7 client visibility, cut paper and consumable use, improved SLAs and disaster resilience, achieved ROI in nine months and saved just over £500k in the first full year.

Goldsmith Williams

Maria Rodman

Head of Administration & Compliance