Case Study: Global Telecommunications Provider achieves up to 400% productivity boost and touchless invoice processing with Tungsten Automation

Global Telecommunications Provider - Customer Case Study

A global telecommunications provider that operates a large broadcasting and cable network and offers internet and telephone services faced a major accounts payable bottleneck: AP received about 1,000 pieces of mail a day (mostly invoices), relied on manual sorting and data entry, and averaged 14 days to process a bill—risks that led to 2–3% late fees, potential service cutoffs, and high operational cost. The company needed a faster, more reliable way to pay hundreds of suppliers and avoid penalties.

The company deployed Kofax Capture and Kofax Transformation for OCR-based invoice extraction and Kofax Kapow RPA to retrieve invoices from vendor portals (currently 30 sites, ~9,000 invoices/month) as part of a move to a fully digital mailroom. The result: roughly 95% of AP digitized, processing time cut from ~14 days to 1–2 days, productivity per person up to 400%, headcount reduced/reallocated (including three FTEs moved off invoice processing), and hundreds of thousands of dollars saved in late-payment penalties—with plans to scale to 100 vendor sites and 15,000+ invoices per month.