Case Study: Global Telecommunications Providing Company achieves 400% productivity boost and 95% AP digitization with Tungsten Automation (Kofax RPA)

Global Telco Provider Switches to a Faster, More Efficient Approach to Invoicing

A global telecommunications provider that runs broadcasting, cable, internet and telephone services faced a major accounts-payable bottleneck: roughly 1,000 mail items a day, manual sorting and data entry, and an average 14-day invoice turnaround that led to frequent late fees and the risk of service disruption.

The company implemented Kofax Capture and Transformation for OCR and introduced Kofax RPA robots to pull invoices from vendor portals (currently ~9,000/month from 30 sites, targeting 15,000/month across 100 sites). The result: about 95% of AP digitized, productivity per person up to 400%, invoice processing cut to about one day, three FTEs reallocated, substantially fewer late payments and penalties, and an expected full ROI within 12 months.