Case Study: Large Global Pharmaceutical Company achieves 3-month-to-15-minute document processing and regulatory compliance with Tungsten Automation

Global Pharmaceuticals Company Gets Inspection-Ready with New Mobile Capture Application

A large global pharmaceutical company that runs dozens of clinical trials annually was legally required to maintain complete electronic trial master files, but its manual process—CRAs photocopying and couriering documents to local offices for scanning and then manually classifying each file among 570 document types—was slow, error-prone and could take more than three months to complete.

The company deployed Kofax Mobile Capture with advanced OCR and automated classification so CRAs can scan documents on-site from mobile devices, enter just a few fields while the system auto-populates the rest, and route files directly into the document management system. Processing times fell from months to as little as 15 minutes, about 60 CRAs now use the app, and the company is more inspection-ready while maintaining quality through targeted backend quality checks.