Case Study: Geisinger Health System achieves sub‑2‑day invoice processing and $1.7M+ annual savings with Tungsten Automation

Geisinger Health System Reduces Costs and Improves Patient and Member Services

Geisinger, a physician‑led health system serving millions in central and northeastern Pennsylvania, faced a widespread paper problem in the late 1990s: hundreds of millions of documents were stored at the locations where they were generated, creating access delays, backlogs and pulling front‑office staff away from patient care. Distributed flatbed scanning created piles of paper and inefficiencies across HR, finance, patient services and clinical sites, so IT was tasked with creating a capture‑driven process to ensure the right people could access the right documents at the right time.

The team implemented Kofax Capture in 1998, phased into the document management and EMR systems and centralized scanning into a Corporate Imaging department with multiple capture on‑ramps (scanner, fax, email, file shares). As a result invoice processing dropped from 15 days to under 2—generating over $500,000/year in discount savings—clinical capture was centralized (saving $1.2M/year), every clinical document is now captured within 24 hours, backfiles were cleared and day‑to‑day capture now operates seamlessly.

Geisinger Health System

David Partsch

Program Director (IT), Enterprise Imaging & Content Management