Case Study: Macquarie University Hospital achieves paperless, on-demand patient records with Tungsten Automation

First Fully Digital Private Hospital in Australia Creates Paperless Environment with Kofax

Macquarie University Hospital, Australia’s first fully digital private hospital, needed a robust paperless records solution to manage incoming clinical documentation across its 183‑bed, campus‑linked facility. The Health Information Services team sought to capture and integrate paper records from external providers while reducing time, errors, costs and occupational health and safety issues associated with storing and retrieving paper.

Working with Computron and Kofax, the hospital implemented an automated capture system that reads patient barcodes or handwritten identifiers, links documents to the hospital’s Oracle patient record, auto‑classifies forms and populates required metadata for staff verification, with training provided before opening. The result is a largely paperless environment with instant, on‑demand access to complete digital patient records across the hospital, improved administrative efficiency and industry recognition for innovation.

Macquarie University Hospital

Azad Ekmekjian

Manager Health Information Services at the hospital