Case Study: Domino’s achieves 99% faster new‑hire document processing and saves 100 hours/week with Tungsten Automation

Domino's Serves Up Seamless Corporate Team-Member Onboarding with a New Mobile App

Domino’s, the global leader in pizza delivery, needed to modernize its paper‑driven corporate onboarding for thousands of new hires a year. Teams were spending substantial time traveling to regional offices to scan and submit paperwork, causing delays (often one to two days) and creating compliance and productivity risks that didn’t fit the brand’s tech‑forward image.

Working with Kofax, Domino’s launched a mobile capture app in three months that lets staff photograph onboarding documents, auto‑extract and validate data, and upload files directly into its HR system. The solution made ingestion up to 99% faster, shortened processing from days to as little as five minutes, saved about 100 person‑hours per week, improved compliance and visibility, and earned positive feedback from users.

Domino’s

Melissa Laney

Team Leader – Compliance