Case Study: Delta Dental of Colorado achieves faster processing and regulatory compliance with Tungsten Automation

Delta Dental of Colorado Lifts Customer Service to New Heights

Delta Dental of Colorado, the state’s leading dental benefits provider serving more than one million members, faced slow, paper-driven processes that made it difficult to track documents, meet retention requirements and respond quickly to providers and customers. Manual handling of large application and renewal packets created delays, higher operating costs and audit risk as files could take days or weeks to process or be hard to locate.

Working with Tromba Technologies, Delta Dental replaced paper workflows with Kofax solutions to capture, classify and route content, automate data verification with Kofax Kapow, and gain operational insight with Kofax Insight dashboards. The digital system shortened turnaround from weeks to days, enabled teams of two to process workloads that previously required extra temps, improved audit responsiveness and compliance, and delivered ROI on projects in as little as one to two months and across the program within six months.

Delta Dental of Colorado

Heather Magic

Director of Group and Individual Administration