Case Study: Crete Carrier Corporation achieves 99.9% ETA accuracy and up to 50% automated appointment scheduling with Tungsten Automation

Crete Carrier Corporation Revolutionizes Logistics Operations with Robotic Process Automation

Crete Carrier Corporation, a major privately owned US trucking company, faced a growing operational challenge: labor-intensive, error-prone appointment scheduling and limited shipment visibility across dozens of facilities and thousands of vehicles. Manual scheduling caused weekend lag and missed opportunities for preferred delivery slots, threatening on-time performance and customer relationships as volume grew.

Crete Carrier implemented Kofax RPA to automate data extraction, appointment booking and shipment tracking, running hundreds of robots (about 467) managed by just three full-time staff. The automation handles roughly 40–50% of appointments, runs 24/7 to secure optimal delivery slots, and boosted ETA conformance for a key client from ~15% to 99.9%, while freeing employees for customer-facing work and expanding RPA use across other departments.

Crete Carrier Corporation

Matt Schnake

Website Integration Administrator