Case Study: Cook Medical achieves 25% labor reduction and faster order processing with Tungsten Automation

Cook Medical Removed the Chaos from Invoice Processing

Cook Medical Inc., a medical device manufacturer founded in 1963, was handling more than 1,500 faxed orders per day after centralizing document processing. Its 12-person customer service team struggled with a manual workflow that couldn’t scale, creating chaos and threatening the company’s commitment to ship products within 24 hours.

To solve this, Cook implemented an automated order-processing solution from Imaging Office Systems and Kofax/ReadSoft to automatically interpret, validate and route purchase orders. Within 30 days the team was processing orders an hour earlier, eliminated the evening processing crunch, reduced labor by about 25% (one fewer associate), lowered payroll costs and eased strain on shipping while increasing throughput and accuracy.

Cook Medical

Lou Ann Fortner

Customer Service Manager