Case Study: Consumer Products Manufacturing Company achieves on-time retailer deliveries and up to 88% faster scheduling with Tungsten Automation

Consumer Products Manufacturer Delivers to Major Retailers on Time, Every Time

A leading global fast-moving consumer goods manufacturer faced a high-stakes logistics challenge: big-box retailers require strict delivery windows and the company must book more than 1,000 truckload appointments within an eight-hour period. Its manual process—logging into multiple customer portals and updating ERP and TMS systems—was slow, error-prone and exposed the business to costly late-delivery penalties.

The company deployed Kofax Robotic Process Automation and quickly scaled to about 80 software robots that automate delivery appointment scheduling end-to-end. The robots now create more than 300 customer appointments daily (with roughly 600 bookings using some automation), cut key scheduling tasks by up to 88%, virtually eliminate human error, free employees for higher‑value work, and help the company reliably meet SLAs and protect profitability.