Case Study: ConAgra Foods achieves streamlined shared-services AP and 40% fewer supplier calls with Tungsten Automation

Conagra Foods Streamlines AP Processing with a Shared Services Approach

ConAgra Foods, a Fortune 500 food company processing roughly 250,000 invoices annually (with volumes expected to exceed 1,000,000), faced a fragmented accounts payable environment: plant-by-plant paper invoicing, multiple AP systems and controls, poor visibility into approvals and supplier status, and 55% of invoices entering past due. As ConAgra moved to a shared-services model on SAP, it needed a centralized, supplier-friendly solution to reduce manual work, improve tracking and reporting, and scale without adding headcount.

ConAgra implemented Kofax MarkView for AP (2008) and Kofax SupplierExpress (2010) to capture invoices centrally, automate workflows, and give suppliers self-service status and remittance tools. The initiative delivered enterprise-wide visibility, eliminated 40% of supplier calls, enabled rollout without adding AP staff, cut up to 25% of traditional AP labor costs, and improved on-time payments from 45% to 93%.

ConAgra Foods

Pam Russavage

Manager Finance of Accounts Payable and Freight Payables, ConAgra Foods