Case Study: Bendigo Health achieves instant access to digitized patient records and improved care with Tungsten Automation

Bendigo Health Enhances Patient Care with Rapid Access to Vital Healthcare Information

Bendigo Health is a 4,000‑person regional health service in Victoria, Australia, caring for tens of thousands of in‑ and out‑patients across urban and rural sites. Faced with more than 705,000 paper records spread across multiple clinics and daily courier transfers, the organisation needed faster, more reliable access to patient information so clinicians could make timely treatment decisions—especially for critical data like medication and allergy alerts.

Bendigo Health implemented Kofax document scanning, OCR and workflow automation, deploying central and local scanning teams, barcoding and metadata tagging to feed its electronic health record system. As a result, hundreds of clinical records are delivered daily at the touch of a button, paper couriering has been eliminated, patient records are instantly available across the region, and the digital shift has improved care delivery while generating ongoing cost and efficiency gains.

Bendigo Health

Julie Ritchie

Director of the Health Information Services