Case Study: Aviva achieves £116M in fraud detection savings with Tungsten TotalAgility

Aviva uncovers £116M in fraud with Tungsten Automation

Aviva, a global insurance leader, faced the challenge of increasing fraud volumes and time-consuming manual investigations. These manual processes were slowing down claim reviews and escalating operational risks. To address this, they turned to vendor Tungsten Automation and implemented its TotalAgility solution.

Using Tungsten TotalAgility, Aviva automated its fraud detection and investigation workflows. This implementation enabled Aviva to uncover over 11,000 fraudulent claims worth £116 million, achieving a 39% year-over-year increase in fraud detection. The automation stops approximately 30 bogus claims daily, saving an estimated £318,000 per day and freeing handlers from manual work to focus on prosecuting fraud.

Aviva