Case Study: Aviva uncovers £116M in fraud with Tungsten TotalAgility

Aviva uncovers £116M in fraud with Tungsten Automation

Aviva, a global insurance leader, faced the challenge of growing fraud volumes and time-intensive manual investigations that slowed claim reviews and increased operational risk. To address this, they turned to vendor Tungsten Automation and implemented its TotalAgility product to automate their fraud detection and investigation workflows.

By automating with Tungsten TotalAgility, Aviva uncovered over 11,000 fraudulent claims worth £116 million. This resulted in a 39% year-over-year increase in fraud detection rates and saves approximately £318,000 per day by stopping an average of 30 bogus claims. These improvements freed handlers from hours of manual review, allowing them to focus on prosecuting fraud and safeguarding customers.

Aviva