Case Study: Aviva achieves stronger insurance fraud detection with Tungsten Automation

Aviva Implements Automation to Fight Insurance Fraud

Aviva, the UK’s leading insurance, wealth, and retirement business, needed a better way to uncover insurance claims fraud while improving customer experience. To address this, Aviva worked with Tungsten Automation and used Tungsten TotalAgility with OCR capabilities in its casualty claims fraud processes.

Tungsten Automation helped Aviva automate fraud detection and reduce manual analysis, freeing frontline staff to focus more on customer service. The result was significant: in 2020, Aviva uncovered more than 12,000 instances of claims fraud worth over £113 million, demonstrating the measurable impact of Tungsten Automation’s solution.

Aviva

Dave Warnes

Automation Customer and Engagement Lead