Case Study: Leading Automotive Financing Firm achieves 90% faster applications and doubles annual contracts processed with Tungsten Automation

Automotive Financing Firm Steers Smoother Vehicle Financing with Mobile and e-Signature Capabilities

A UK automotive financing firm that provides leasing, insurance and related services for major brands faced a slow, paper-heavy customer onboarding process: average loan contracts ran about 20 pages, customers and dealers had to sign and fax documents (often with poor-quality images), and underwriting could take 20–30 minutes per application, creating delays and frustration.

The company deployed an on‑premises Kofax SignDoc e‑signature solution—first with signature pads and then an iPad app that forces full document review, captures signatures and photos of driving licences, and uploads everything to back-end systems. The change cut contract processing time by about 90% (20–30 minutes to 2–3 minutes), doubled annual contracts from ~50,000 to over 100,000 while keeping staffing lean, improved security and dealer/customer experience, and reduced paper costs.