Case Study: Amcor achieves real-time invoice visibility, reduced disputes and major time savings with Tungsten Automation

Amcor seamlessly achieved 100% of key accounts listed on the portal in its transition to e-invoicing

Amcor, a global packaging leader with over 46,000 employees, needed a straightforward e-invoicing solution that delivered speed, transparency and easy administration. The company faced the challenge of onboarding and listing users, reducing customer invoice disputes, providing automated invoice tracking and ensuring the system stayed simple to use while running smoothly day-to-day.

Partnering with Tungsten (a long-standing provider), Amcor implemented an agile e-invoicing platform that makes user setup and invoice-status checks fast and intuitive. The solution provided live tracking and instant rejection alerts, aligning 60 users (and 100% of key accounts) on the portal, dramatically reducing disputes, saving significant time for collections teams, and delivering a highly user-friendly experience supported by proactive account management.

Amcor

Caroline Deans

Business Group Collection Analyst and Project Manager