Case Study: AIA Singapore achieves advanced e-Signature adoption with Tungsten Automation

AIA Singapore Becomes the First Insurer in Singapore to Adopt Advanced E-Signature

AIA Singapore, an insurer serving individuals and businesses, wanted to modernize how it handled customer and prospect signings while supporting its mission to make life healthier, longer, and better. To solve this challenge, AIA worked with Tungsten Automation to introduce advanced e-Signature capabilities, including a new digital signing approach for its distribution channels.

Tungsten Automation implemented the Tungsten platform with Sign with SingPass, making AIA Singapore the first insurer in Singapore to adopt this advanced e-Signature option. In the first month alone, the solution supported 7,000+ submitted cases, and AIA expanded it to face-to-face sales as well.

AIA

Milton Thomas

Head of Digitalization and Analytics for Client Distribution Channels