Case Study: AIA achieves Asia‑wide paperless iPoS and record e‑signature rollout with Tungsten Automation

AIA Achieves Historical Rollout of First-in-Market Technology to Insure Customers – Kofax E-Signature Solution is Important Component

AIA, a leading pan‑Asian life insurer, launched its interactive point-of-sale (iPoS) tablet app to create a completely paperless, needs‑based sales process and to introduce e‑signatures across its markets. Facing regulatory scrutiny as a first‑mover, the company needed a secure, easy‑to‑integrate e‑signature solution that would scale across 11 Asian markets and be adopted by its large advisor force (over 30,000 users).

AIA integrated Kofax’s biometric e‑signature into the native iPoS iPad app (with camera capture and offline capability), enabling fast deployment and robust signature security. The rollout became the largest single‑company e‑signature deployment, delivering stronger customer engagement, higher advisor productivity and mobility, more straight‑through processing, faster turnarounds and many policies issued the same day.

AIA