Case Study: Large European Insurance Company achieves 80% reduction in claims processing times with Tungsten Automation

A European Insurance Company Speeds and Standardizes Claims Processing While Broadening Data Analysis

A leading European insurance company that handles large volumes of 12–15 page medical investigation reports sought to speed and standardize claims processing. Manual review took about 50 minutes per report and produced variation and errors across reviewers, so the firm wanted an OCR-based solution to reduce processing time and improve accuracy.

After evaluating vendors it deployed Kofax TotalAgility, building a proof-of-concept in three weeks and automating document capture, data extraction and integration with analytics. The solution cut processing time by 80% (from 50 to 10 minutes), enabled redeployment of 15 staff, reduced error risk through standardized workflows, and is being expanded to additional regions.