Case Study: Leading Insurance Provider achieves 6x faster check processing with Tungsten Automation

Leading Insurer Streamlines Manual Check Processing by Moving Up to Tungsten TotalAgility®

Leading Insurance Provider, a North American insurer, faced heavy manual work processing premium checks because many customers still paid by mail. Using Tungsten Automation’s Tungsten TotalAgility®, the company needed to reduce repetitive data entry, cut errors, and speed up deposits as its legacy accounting platform neared end of life.

Tungsten Automation, working with Genus Technologies, implemented an automated check-processing workflow that captures, validates, and matches payments to policies, with Deposit21 integration for bank transmission and digital retention. The result: check processing became six times faster, 90% of checks were matched automatically, same-day deposits were possible, and the insurer achieved full ROI in under two years.