TrustYou
31 Case Studies
Case Study: Zermatt-Matterhorn boosts guest satisfaction and direct bookings with TrustYou
A TrustYou Case Study
Zermatt-Matterhorn - Customer Case Study
Zermatt-Matterhorn, a leading tourism destination, needed to enhance its guest experience and increase direct bookings to stay competitive. They partnered with TrustYou to implement its guest feedback platform and Meta-Review solution to gather and analyze reviews comprehensively.
TrustYou provided a suite of tools, including Meta-Reviews for their website and the TrustYou Stars survey system. This solution delivered significant results: the share of positive reviews increased to 95.35%, key service categories like WiFi saw notable improvement, and the conversion rate on their website increased by 7%. The use of TrustYou’s analytics also enabled the destination to identify and address specific guest concerns effectively.
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Zermatt-Matterhorn
Pascal Gebert
Head of E-Marketing