Case Study: Rydges boosts review scores and guest feedback with TrustYou

Rydges - Customer Case Study

Rydges, a family of 40+ hotels and resorts across Australia, New Zealand, and London, wanted to strengthen guest feedback and improve its online reputation. The company had long focused on monitoring reviews and was looking for a better way to capture more verified guest input. TrustYou provided the guest feedback and survey technology used to support this effort.

TrustYou implemented branded post-stay satisfaction surveys for Rydges, sending guests an email survey after checkout to collect verified reviews and boost visibility. The results were strong: Rydges gained over 4,000 additional reviews in four months, its overall review score increased by 2% in 30 days, surveys generated about 19% of all reviews, and survey responses averaged an 81 score.

Rydges