Case Study: Orea Resort Horizont boosts review performance with TrustYou

Orea Resort Horizont - Customer Case Study

The Orea Resort Horizont, a hotel in the Czech Republic, sought to better understand its primarily Czech-speaking guests to improve its services and online reputation. They partnered with the vendor TrustYou and implemented its semantic analysis technology to gain actionable insights from customer reviews across the web.

TrustYou’s solution analyzed reviews in the guest's native language, providing the hotel with specific, actionable data. This led to a significant performance boost, with 10 out of 14 categories showing improvement, including WiFi and Cleanliness. The semantic analysis also positively influenced the hotel's Meta-Review, dramatically increasing its online visibility and ranking on major travel sites.

Orea Resort Horizont

Jan Lauterkranz

General Manager