Case Study: Mövenpick Hotels & Resorts achieves better service and higher conversion with TrustYou

Mövenpick Hotels & Resorts Reinforces Service Excellence with Increased Monitoring & Transparency in Online Reviews

Mövenpick Hotels & Resorts, a global upscale hotel brand, faced the challenge of effectively monitoring its numerous online reviews across a growing number of websites and social media platforms. This time-consuming process made it difficult to capture all guest feedback and respond appropriately. To address this, they partnered with the vendor TrustYou for an online reputation management solution.

By implementing TrustYou's platform, Mövenpick gained a centralized dashboard to track reviews, manage responses, and monitor its TrustScore. The solution from TrustYou saved significant labor costs and enabled the hotel group to react to feedback within minutes. The results included improved service scores, with eight hotels seeing a more than 2% increase, and a direct positive influence on bookings and conversion rates thanks to the transparency of displaying TrustScores on their website.

Mövenpick Hotels & Resorts

Heiko Siebert

Vice President of Distribution