Case Study: Lindner boosts guest reviews and social engagement with TrustYou

Lindner - Customer Case Study

Lindner, a family-owned hotel group founded in 1973 with 33 hotels across five European countries, wanted to better understand and engage with guest feedback online. As reviews became guests’ first point of contact, Lindner needed a way to monitor what people were saying and respond more effectively. They turned to TrustYou and its review management solution to support that effort.

With TrustYou, Lindner could listen to reviews and reply directly to guests with a single click, whether the feedback was positive or negative. The results included 2,128 reviews analyzed, a 454% increase in management responses, and an 85 score, plus stronger social engagement with 21,771 Facebook fans. The program also helped drive positive publicity, including Park Hotel Hagenbeck in Hamburg being named “Best-Loved Hotel in Germany” by HolidayCheck.

Lindner

Jens Mösle

Corporate Manager