Case Study: Fusion Suites Da Nang Beach boosts guest engagement and reviews with TrustYou Messaging

Fusion Suites Danang Beach - Customer Case Study

Fusion Suites Danang Beach, a wellness-inspired city hotel in Vietnam, partnered with TrustYou to improve guest communication and satisfaction. The challenge was to break down language barriers, streamline the many different channels of guest requests, and identify on-site issues more effectively to provide a better overall guest experience.

TrustYou implemented its Messaging tool to create a single, real-time communication channel for guests, offering multi-language support via SMS, email, and QR codes linked to a live chat. This solution led to a 70% reduction in guest phone calls, a 10% increase in revenue from in-house services, and significantly higher review scores across all major platforms, with their overall performance rating increasing from 90.63 to 91.88.

Fusion Suites Danang Beach

Jacobo Priegue Martinez

Room Division Manager