Case Study: Fiesta Americana Condesa Cancun boosts online reputation with TrustYou ReviewAnalyst

Fiesta Americana - Customer Case Study

Fiesta Americana Condesa Cancun, an all-inclusive AAA Four-Diamond resort in Cancun, needed a better way to understand guest feedback from travelers around the world and across many languages and review sites. To address this online reputation challenge, the hotel turned to TrustYou and its ReviewAnalyst product to monitor reviews and capture what guests were saying about their stay.

With TrustYou ReviewAnalyst, Fiesta Americana Condesa Cancun was able to track and respond to guest feedback more effectively, which helped boost its reputation and visibility. Over two years, the resort improved its online reputation by 7%, increased popularity by 2%, climbed six places in TripAdvisor rankings, and generated more than 2,150 new reviews, while guests continued to praise the service, location, and views.

Fiesta Americana

Manel Navarro

Community Manager