Case Study: Derag Livinghotels boosts guest engagement and online reputation with TrustYou

Derag Livinghotels - Customer Case Study

Derag Livinghotels, a German leader in short- and extended-stay accommodations with 13 hotels and 2,500 rooms and apartments across seven cities, needed a better way to track what guests were saying across online forums, blogs, and review platforms. To understand guest feedback more efficiently and respond faster, the company partnered with TrustYou and used its analytics and reputation management solution.

With TrustYou, Derag Livinghotels could analyze reviews and social sentiment in one place, helping headquarters in Munich improve monitoring and speed up management responses. The result was a +250% increase in management replies, 1,413 reviews analyzed, 9,891 sentiments extracted, and an improved score of 81, while stronger responsiveness also encouraged more guests to leave reviews.

Derag Livinghotels

Lars Dünker

Operations Manager