Case Study: Zapier saves 400+ hours annually with Tropic

Zapier Saves 400+ Hours Annually with Centralized Process

Zapier, the automation company behind a suite of tools used by more than one million users, was struggling with a disjointed and decentralized procurement process. Before working with Tropic, business users were making independent purchases, contracts were spread across multiple systems, and the finance team was spending about four hours reviewing each contract while dealing with shadow IT, missed renewals, and unnecessary software spend.

Tropic implemented a custom procurement process and spend management approach for Zapier, helping centralize contract handling and improve buying decisions. The results were significant: Zapier saved 400+ hours annually, cut overall procurement time by 75%, achieved an average of 15% savings, and secured 38% savings on one of its largest contracts, delivering a 10x ROI and paving the way for its first full-time procurement hire.

Zapier

Ryan Roccon

Vice President