Case Study: Zuora unifies AI across 200+ SaaS apps with Tray.ai

Zuora cuts customer brief creation from 23 hours to 5 minutes with Tray.ai

Zuora, a company providing solutions for recurring revenue businesses, faced significant challenges with AI fragmentation and a slow integration layer. They were running over 200 SaaS applications, each with its own AI interface, which created a disjointed experience for employees. Their existing integration tools were difficult to use, causing delivery cycles to stretch for months and holding the business back. To address this, Zuora partnered with the vendor Tray.ai to implement its enterprise orchestration platform.

The solution from Tray.ai provided a unified orchestration layer for data and AI, enabling Zuora to build and govern workflows across all their systems. This allowed for rapid prototyping and deployment of AI-driven solutions. A key result was the automation of customer brief creation, which reduced the time required from 23 hours to just 5 minutes. This single workflow reclaimed over 170 hours per week and helped shift integration delivery times from months to under 10 days, establishing a scalable foundation for future AI initiatives.

Zuora