Case Study: Zuora unifies AI across 200+ SaaS apps with Tray.ai

Zuora cuts customer brief creation from 23 hours to 5 minutes with Tray.ai

Zuora, an industry leader in solutions for recurring revenue businesses, faced significant AI fragmentation and a slow integration layer as it ran over 200 SaaS applications. The company wanted to unify its AI tools to avoid a disjointed user experience and accelerate its integration delivery cycles. To address this challenge, Zuora partnered with Tray.ai to implement its enterprise orchestration platform for data and AI.

By standardizing on Tray.ai, Zuora created a centralized orchestration layer that connects systems and applies AI reasoning. This solution enabled the company to build powerful AI-driven workflows, such as one that automates customer brief creation. This specific workflow reduced the time required from 23 hours to just 5 minutes, reclaiming over 170 hours per week. Overall, Tray.ai helped Zuora modernize its integration layer, reducing delivery times to under 10 days and providing a scalable foundation for multi-agent orchestration.

Zuora