Case Study: PeoplesBank achieves faster help desk resolution with Track-It!

When looking for a help desk solution with enhanced functionality and reporting with superb vendor support, BMC Track-It! fit the bill

PeoplesBank, a major community bank in Western Massachusetts, required a new help desk solution to replace its antiquated system. Their challenge was to find a tool with enhanced functionality, better reporting for regulatory compliance, and superior vendor support to improve their IT response times and asset inventory management. They selected the BMC Track-It! solution to address these needs.

By implementing BMC Track-It!, the bank gained improved inventory control, automated ticket creation from emails, and integration with Active Directory for faster user identification. The results included a more efficient workflow, faster resolution times, and higher satisfaction among management, end-users, and the IT staff itself. The BMC Track-It! solution ensured no requests were lost and provided the robust reporting necessary for the bank's regulatory compliance.

PeoplesBank

Joe Zazzaro

Vice President Of Information Technology